Getting scammed might be one of the worst things to happen to you. Imagine paying for a service and expecting it to improve your gaming progress and then... getting nothing in return. At best. Or losing even what you've already had. Unfortunately, industry of game boosting, just like any other, has shady people looking to make easy money and disappear.
Even more unpleasant is the fact that sometimes boosting shops that look decent at the first glance with fancy websites and active customer service can participate in such practices too. Today we'll tell you about the unfortunate case of Kingboost, a boosting store that we'd advise you to avoid.
Why have we written this article?
Writing critical things about competition is never simple. When you do it for no reason, it backfires and you suffer more than you benefit. But this case is different. For some reason recently there has been a spike in new stories from both boosters and customers about being scammed by Kingboost.
Well, Kingboost's reputation has never been perfect in the first place. Most businesses in the industry wouldn't call them a particularly trustworthy enterprise. And this new wave of reports might be yet another evidence of that. Take a look at several examples of what people have written about Kingboost. For example, here's an article by another boosting shop:
And here's what professional players (boosters) write about Kingboost on forums (3 images, you can swipe the gallery to the right):
We've decided to take a look at their online presence and were rather astonished to discover so many red flags that new customers seem to ignore. In this article we've collected our findings for you to be aware of them too. We believe that something is horribly wrong in the way that this shop does business and we want to help as many people as possible to avoid repeating mistakes of others.
Kingboost have lots of negative reviews
While negative reviews are not something extraordinary for a boosting shop, a big number of them is certainly telling. Kingboost has nearly
1000 of them on Trustpilot and new ones appear almost daily. And if you take a look at
their Reviews.io page, you'll find that it's even worse. What does it show? It's already safe to assume that many people are unhappy about their experience with Kingboost.
But what exactly are negative reviews? An angry customer goes out of their way to find a review website and compose an often long and detailed account of their experience explaining what made them pissed. Critical reviews frequently contain lots of words and information since their authors find it important to share their story in full. And surely, that's a very good feature of human nature.
If a bad situation happens once and one disgruntled customer writes something somewhere, it's surely not good but not the end of the world either. A responsible company would respond to their message, find a way to get in touch with them, and investigate the case. The investigation will show the company what exactly went wrong. If they are not absolute idiots, they'll try finding a way to prevent such things in future and make up for their mistakes with the customer. And that will strongly decrease the chance of such reviews appearing again.
But what do we see on Kingboost's Trustpilot profile? It gets negative posts daily, some of them look just like we've described above – walls of texts telling the sad stories of their authors. Do Kingboost even think of changing something in their approach to not have more such reviews? We'd say that this doesn't seem to be the case. It's more like... they don't care?
Kingboost hide their negative reviews
Some paragraphs ago we told you that Kingboost don't care about their negative reviews. Well, let's make it a bit more precise: they don't care enough and they certainly don't care about them the right way. What do we mean by that? Take a look at the Review section on their website:
It's full of positive reviews. Of course, no one is loony enough to show all the hatred and anger that so many people have against them. That's understandable. But now look at the button "Visit Trustpilot" and pay attention to the URL that it takes you to:
At the end of it you can see these parameters: ?stars=4&stars=5. What it means is that the page that this button takes you to, filters the reviews to make only 4- and 5-star ones visible. We'd not be so astonished with it if their profile didn't have so many low-grade reviews. But it does and new ones appear quite often, to put it mildly. This way Kingboost hide a very important chunk of information about their customer service quality. Does it look like a fair play on their side?
Kingboost don't care about their customers
Okay, so we've already determined that Kingboost have lots of negative reviews. But what do they say exactly? People can't just give them 1/5 for nothing, right? So here are some of our findings:
- Communication is bad
- Things go wrong often
- Refunds are hard to get
Now let's take a closer look at each of these points.
1. Communication is bad
Lots of Kingboost's customers complain about their boost not being started within a day. Sometimes boosters just stop working, sometimes they get substituted with no heads up to the customer. The customer knows very little of the status of their order and when things go wrong for some reason, they obviously become frustrated.
Don't get us wrong, sometimes things can go wrong indeed: a booster might have some connection issues or some other unforeseeable thing might happen. Just let your customer know that there's an issue and you're going to solve it this way or another. If you just keep radio silence and keep your customer guessing, don't be surprised when they'll let everyone know that they are not happy with you soon after.
2. Things go wrong often
While, as we've stated above, things can sometimes go not as expected, it's unacceptable to create problems for customers all the time. Some people describe their experience with Kingboost exactly this way. They don't get what they were guaranteed, they find out that their boosters don't know what the conditions of their boost are, they have to put up with all kinds of delays, and so on. Some of them call it scam – and maybe they have a point.
Naturally, all those things make customers rather unhappy. And since the shop doesn't care to look for a way to make up for this unpleasant experience, they go to Trustpilot and post their unfortunate stories there. This speaks volumes of how "well" Kingboot's managers do their job.
3. Refunds are hard to get
Many Kingboost's customers find themselves in a situation when the shop can't proceed with their order for one reason or another. Naturally, they decide to request a refund. That's when the shop's representatives unleash all sorts of trickery upon them. It soon becomes quite clear that refunding is not what this shop is willing to do at all.
No enterprise is exactly happy to refund money but that's a natural part of doing business and sometimes it has to be done. Not understanding that and being so reluctant to refund customer's money is not normal.
Kingboost treat their employees badly
If you can't keep your customers satisfied, why not also enrage your employees to turn your business into a complete mess? Kingboost might've found that to be a good idea. You can see lots of negative reviews from their employees blaming the management for miscommunication, lies, and unfair treatment. Sure, such reviews drown in the red sea of those written by their customers but even a handful of such comments are a disgrace.
An employee would only go out of their way to post a negative review if they don't see any other way to get in touch with their employer. Kingboost doesn't seem to provide them with such a way. How do they even expect situations like this to resolve?
Whenever we at ArmadaBoost have an issue with our workers – and things like that can happen occasionally – we make sure to find common ground with them. And no one writes anything anywhere – it's really not that difficult if you handle it by talking to people instead of just ignoring them.
The spike in negative reviews from employees might have another explanation too. Since the onset of the war in Ukraine, many pro players from Ukraine found themselves in a disastrous situation. Staying employed and earning at least something became of utmost importance to them. Unfortunately, some businesses decided to make use of that and lowered rates for such employees. Several of our boosters who've had experience with Kingboost told us that it was the case with them as well.
If this is true, it would explain a lot. Many negative reviews are quite recent and their number has been increasing since last year which was when the invasion began. Make of it what you will.
People tell us more about Kingboost
After we published this blog post at the end of 2023, we've received lots of messages from people who have had bad experience with Kingboost. Some of their stories proved what we wrote here while some others went even further and added new details to it. We'll share what we've learnt with you in this section without exposing names and other vulnerable information.
Update 1 (05.01.24). There might be even more negative reviews
While we've already told you that Kingboost's count of negative reviews is enormous, it looks like the numbers that we can see are not final. The reason for that is the way most review aggregators work.
For example, when an unsatisfied customer leaves a negative review on Trustpilot, a shop that has received that review (Kingboost in our case) can report the new review as fake. Trustpilot responds to that by requesting verification of the review from the customer. But they do it by just sending an email. Not all people check their email inbox regularly, if at all. Hence, some negative reviews just disappear after a while – Trustpilot decides that if the reviewer can't provide verification, the review is fake and should be deleted.
Sure, some people do provide verification and there's little Kingboost can do to remove their reviews. And those are the reviews that you can currently see. But imagine how many more would have been showed, if there hadn't been such a verification system in place? Several people told us that things like that had happened to them and they had to leave another review after that. But not everyone pays attention and their reviews are nowhere to be found now.
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So do you believe that you'll just be lucky to avoid all that? Do you think that Kingboost's low prices justify the risks that you run and the treatment that their employees receive? It's up for you to decide – but before you do, give it a good thought.
If you've had any negative experience with Kingboost – whether you're an employee or a customer – feel free to tell us your story. We won't share it without your permission – but if you so choose, we can add information about your case to this article. Feel free to get in touch with us in any way you see fit:
Here are some links for further research, if you need more proofs:
- Reviews on Reviews.io: https://www.reviews.io/company-reviews/store/kingboost-net
- Reviews on Trustpilot: https://www.trustpilot.com/review/kingboost.net
- Reviews on SiteJabber: https://www.sitejabber.com/reviews/kingboost.net